ALL OF YOUR QUESTIONS,

ANSWERED.

WE'LL GO THROUGH THE MOST FREQUENTLY ASKED QUESTIONS, ONE CATEGORY AT A TIME.


If there's a question you can't find an answer to, feel free to contact us and ask away!

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FTM PRODUCT QUESTIONS

FREQUESTLY ASKED QUESTIONS ABOUT THE FTM PRODUCTS.

BASIC PACKER

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● How do I match my color?
Use the online color samples chart located on the Basic Packer purchase page. The best way to get a more accurate color match would be to order the Base Color Samples. They are held against the skin to find the closest matching color. You can find a link to purchase those samples on the Color Samples Page from the link in the main menu bar. Incorrect color choices will not be grounds for order replacement or returns.
● Can I get my Basic Packer wet?
Yes! All of our FTM products are safe to use in water. Showering, bathing, swimming in pools and in the ocean, using a hot tub...all are perfectly safe to do and will not harm your packer.
● How do I clean it?
You can clean your packer a number of ways. Wash with soap and water, saturate with our Cleansing Spray, and you can even boil it or toss it in the dishwasher.
● Can the Basic Packer be glued to my body?
No, the Basic Packer was not made to be adhered to the body.
● Can I use the Basic Packer to have sex?
No, the Basic Packer was not designed for penetration. It should never be used for that purpose.
● How do I pack with it?
We recommend using a harness with a soft inner or outer pouch, however you can also use a jock or tight boxer briefs. If using a harness, NEVER use one with an O-ring, pulling the shaft through it will damage the packer.

PACK N PLAY

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● How do I match my color?
We offer 18 different skin tones for our prosthetics. If none of our 18 skin tones are an exact match for you, we also offer the option of mixing any two colors to create an all new custom skin tone...this opens up the possibilities to an almost endless number, which means a greater chance of finding the perfect skin tone just for you! You can choose a color using our online color chart, however we recommend using our ALL NEW painted color sample option.
● Can I get my prosthetic wet?
Yes! All of our FTM products are safe to use in water. Showering, bathing, swimming in pools and in the ocean, using a hot tub...all are perfectly safe to do and will not harm your prosthetic.
● How do I clean it?
You can clean your prosthetic a number of ways. Wash with soap and water, saturate with our Cleansing Spray, and you can even boil it or toss it in the dishwasher.
● How do I wear it?
The prosthetic can be adhered to your body using a silicone medical adhesive, or worn using a harness.
● Can I use the Pack n Play to have sex?
We have had many questions regarding the use of this product for sexual penetration. The short answer to this question is yes, at your own risk. Our pack n play prosthetics retain the ability to be used for penetration as long as a condom is used. The outer layer, sealant and matte finish consist of a high quality 100% platinum, healthcare-grade silicone. The inner core of our products consist of a high quality 100% platinum, prosthetic-grade silicone in order to achieve the very realistic feeling “skin” of the penis and scrotum. This particular silicone is non-toxic and safe for use on skin, but was not intended for sexual penetration.  If our customers choose to use the item for penetration, the use of a condom is required, for the safety of yourself and of your partner. This will also help reduce any risk associated with sexually transmitted diseases, as well as help to keep your prosthetic clean and in good condition. Use only condoms that contain water-based lubricant, silicone lubricant will damage the prosthetic! Rough penetrative play or intense physical activty is not recommended...this may damage the prosthetic skin. Please use common sen
● How do I choose my size?
Choosing a prosthetic size can be daunting. There are many things to consider. While we can't make the decision for you, we can offer some helpful tips to guide you: Body size/stature as well as lifestyle, can play a part in determining which product to choose. For example, those who play sports or are physically active in their daily lives may want to consider how size of the prosthetic may affect them while engaging in those activities. Some choose to purchase different prosthetics for different occasions...a smaller prosthetic for everyday packing, and a larger prosthetic for evening activities.
● What fill option is best for me?
To figure out which one would work best for you, click on the Pack n Play link in the main menu. The Features Page provides a description of each fill.
● Why can't I combine the Flex Rod with the Pleasure Pocket?
The Flex Rod, to work correctly, needs to extend the entire length of the prosthetic. The Pleasure Pocket is inset over an inch into the prosthetic, and would interfere with the functionality of the rod.
● Can I customize the length and girth, or choose which scrotum I prefer?
No, the prosthetic dimensions and design are not able to be customized or mixed and matched. Each model has a particular mold that creates its shape.
● How do I clean the adhesive residue off of the back of the tab?
We actually recommend that you don't do this. The buildup of residue will aid in adhesion. If you absolutely prefer to clean it, you may use our Extra Strength Remover.
● What's the difference between the Standard and the Enhanced Detail Coloration?
The Enhanced Detail Coloration includes extra layers of color, circumcision scarring, and added details, such as freckles, for a more realistic look. You can see the difference in these products on the Pack n Play Step 2 page.
● Can I urinate while wearing the prosthetic?
While most of our products are not STP’s, you can still urinate normally while wearing the product.  The prosthetic does not cover the urethra, so all you need to do is sit down and lift the scrotum upward to urinate. We offer an STP product used specifically for urination. Please visit our STP section for details.
● What is the life expectancy of the prosthetic?
Silicone is very durable, however, the life expectancy of the products will vary with each individual based on daily use and how well they are cleaned and cared for.
● How long will my prosthetic stay glued on?
Adhesion will vary with each individual based on skin type, but we recommend wearing the prosthetic for no more than 10-12 hours per day. Skin needs to breathe to stay healthy.
● My prosthetic has air bubbles in it, is this normal?
Yes, very small air bubbles are normal and will not affect performance of your prosthetic.  Bubbles larger than 1/16” in diameter could pose a problem and should be repaired.  If you receive a product that develops an air bubble larger than 1/16” within the warranty period, it will be covered.  Small air bubbles on the back of the adhesion tab are also normal, and will not negatively affect performance.
● My prosthetic does not seem to be the length that it is advertised, why?
The length of male genitalia is typically measured from the base (just below the pubic arch) to the tip of the glans.  This is how we measure our products as well...view an example of this technique at the bottom of the Features pages.  Please note that a 6” prosthetic may not result in an insertable length of 6”.

STAND TO PEE

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● How do I match my color?
We offer 18 different skin tones for our prosthetics. If none of our 18 skin tones are an exact match for you, we also offer the option of mixing any two colors to create an all new custom skin tone...this opens up the possibilities to an almost endless number, which means a greater chance of finding the perfect skin tone just for you! You can choose a color using our online color chart, however we recommend using our ALL NEW painted color sample option.
● Can I get my prosthetic wet?
Yes! All of our FTM products are safe to use in water. Showering, bathing, swimming in pools and in the ocean, using a hot tub...all are perfectly safe to do and will not harm your prosthetic.
● How do I clean it?
You can clean your prosthetic a number of ways. Wash with soap and water, saturate with our Cleansing Spray, and you can even boil it or toss it in the dishwasher.
● How do I wear it?
The prosthetic can be adhered to your body using a silicone medical adhesive, or worn using a harness.
● Can I use the STP to have sex?
The STP was not designed for penetration.

READY TO SHIP PRODUCTS

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● How often are the Ready To Ship models updated?
We typically update the page every month, however it depends on how many models we have available. These products are typically orders that were cancelled after reaching the production stage, or models that were created with an incorrect color or feature.
● Were these models previously used?
No. The majority of these models are brand new, never opened products. On occasion we may have an Open-Box item, which means the product was received by the customer and opened, but not used. We ALWAYS disclose if an item was opened on the description of the model.
● Do these products ship immediately or is there a wait time?
These products are already made and ready to be shipped. Typically they are shipped out within 2-4 business days of receiving the order. Shipping transit times may vary depending on the service chosen.
● Can I request a specific size, color, or type of model?
No, these models are already made and we do not take requests for Ready To Ship items. If you require a specific model, you can build a product using our ordering process.
● Can I return a Ready To Ship item for a refund?
No, these models are sold "as is", and are not eligible for return or refund.
● Do these products include any type of warranty? Can I add an extended warranty?
Yes, each product on the Ready To Ship page includes our standard 6 month warranty, unless otherwise noted. Defective models may include a limited warranty. These models are not eligible for extended warranties.

PRODUCT ADD-ONS

FREQUESTLY ASKED QUESTIONS ABOUT THE OPTIONS & ADD-ONS AVAILABLE WITH THE FTM PRODUCTS.

COLOR & COLOR MATCHING

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● How do I match my color?
The best way to get an accurate color match would be to order the Painted Color Samples. They are held against the skin to find the closest matching color. You can also use the online color samples chart above, and choose your color from those, however please note that this will not always guarantee the best color match. Colors may show up differently on computer displays/phones. Backlit displays can also make colors appear much more saturated, or vary the hue of colors depending on the display settings themselves. Once a color is chosen and the product has been manufactured, we are not able to change the color. Incorrect color choices will not be grounds for order replacement or returns.
● I'm not sure what color I am, can you help me choose?
Unfortunately, we are not able to make a color choice for you. This must be something you decide, as we are not able to make an accurate suggestion based on digital photos or examples. We do assist in color matching in person, such as when we attend conferences and/or Trans/Pride events. If we will be in your area, we will be happy to assist you in your decision.
● Can I send in a photo of myself for color matching?
Unfortunately, no. As in the previous Q&A, we are not able to assist in color matching using photos. Color matching is best done in person. We do not offer assisted online color matching.
● I'm in between two colors, what do I do?
Fortunately, we can help with that. With our Color Mixing Option, we can mix any two colors together to create a custom color just for you! When selecting your color in the purchase section below, simply choose your first color, and then a second color you wish to mix the first one with. When we receive your order we'll use the two colors you chose to create a custom color for your product. It's that easy.
● Can I have the shaft painted darker than the tab?
Because the shaft of a penis is naturally slightly darker than the rest of the body, we automatically paint it a bit darker.
● Do I have to pay for color samples?
We no longer charge for color samples. There is a $50.00 fee that is refunded once the color samples are sent back and received by us. There will be a small shipping fee, however this is not refundable.

FILLS & FLEX ROD

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● Which fill can i use for penetration?
Most the the firmer fills will work for penetration, however it will vary with each individual use. The appropriate use is noted on each fill description The Firm Fill and X Firm Fill will work in most cases, however not for all. It will not, for example, be suitable for anal penetration. The XX Firm Fill is recommended for that type of use. As always, use a condom for the protection of yourself and your parter.
● Is the Flex Rod removable?
No, the Flex Rod is inserted during manufacturing and is not removable.
● Can I add a Flex Rod after I receive my prosthetic?
No, the Flex Rod is inserted during manufacturing and cannot be added after the prosthetic has been created.
● Does the Flex Rod make noise?
The Flex Rod is made up of multiple ball and socket joints, and works on the principle of friction. It may exhibit a small amount of noise when flexing. This is normal. Our newer generation of Fled Rods are quieter than the previous model.
● Why can't I order the Flex Rod and the Pleasure Pocket together?
The Flex Rod, in order to function properly, must extend the entire length of the prosthetic. The Pleasure Pocket interferes with this, as it is inset into the prosthetic and does not allow the Flex Rod to extend as far as it should. Safety is also an issue, as the rod would be too close to the inner tip of the Pleasure Pocket.
● Can I mix two fills together?
We typically will not offer this option, as mixing fills together will not result in a noticeable difference in feel or firmness. The fills we offer have been pre-determined to offer a variety of firmness options.

HAND PUNCHED HAIR

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● Should I choose Synthetic or Human Hair?
The choice to pick either synthetic or human comes down to two main factors....price and longevity. Synthetic hair is a bit more affordable, however it does not last as long as human hair. Human hair is more expensive, however it will stand the test of time. If you plan on keeping your prosthetic for a long time, then human hair is probably your best choice.
● How can I get the best match to my hair color?
The hair on your body does not always match the hair on your head...arm and leg hair can be lighter (usually from being exposed to the sun), while chest and pubic hair can be darker. We would recommend choosing a hair color that is closest to the hair in your genital area or lower abdomen. If you are trying to blend the prosthetic hair into your stomach hair then going with a color closest to that would be your best option.
● How do I take care of my hand punched hair?
Synthetic hair should be carefully brushed to avoid tangling. If washing, we recommend spraying with a warm solution of shampoo/conditioner and pat dry. Human hair can be washed with shampoo normally and rubbed dry with a towel. Brush with a wide tooth comb when finished drying.
● Will the hair pull out of the prosthetic?
The hairs are sealed into the prosthetic skin from the inside after the punching process is completed. A few stray hairs may pull out initially, but the majority of the hair will never come out.
● Why is the hair so long?
We punch longer hairs into the prosthetic so that our customers have the option of trimming the hair to a shorter length if so desired. Please note, if you trim the hair it will void any warranty regarding the punched hair, and is not grounds for replacement if you trim it too short.
● Can I add hair after I've worn my prosthetic?
Unfortunately, no. Hair must be added during the original manufacturing process, as it must be totally free of dirt and oils in order to seal the hair into the back of the tab.
● Will adding hair change the attachment tab?
The hair punching process will slightly thicken the tab. This may negatively affect adhesion of the tab for some individuals.
● Should I shave the area?
If you are adhering the product using adhesive, then we always recommend shaving or trimming very short. However, leaving hair longer above the edge of the attachment tab will help blend the hair on the prosthetic into your body, creating a very natural look.
● Can I dye the hair to a different color?
Yes, the HUMAN HAIR can be dyed. We do not recommend this if you are not a professional, as you may accidentally stain the prosthetic skin. SYNTHETIC HAIR cannot be dyed.

WARRANTY

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● Will all damages be covered under the warranty?
Not necessarily. Damages covered will be determined by our repair claim staff after performing a visual inspection of the prosthetic. Damages caused by excessive rough use or play will not be covered. Products used for play are done so at the risk of the customer, and may cause the warranty to be voided. Using the product in a manner not described on this site may also be cause for voiding of warranty. Using the product in a harness not approved for use with our prosthetics may also void warranty. View the WARRANTY INFO Page for details.
● What should I do if I find a small hole, tear or air bubble that has burst?
DISCONTINUE USE IMMEDIATELY! Never continue to use a product that has a hole or tear...continued use may cause possible further damage and may void your warranty. The majority of damage can be repaired if caught early and corrected. Contact us immediately via our FILE A CLAIM Page and report the damage, including photos of the damage and a detailed description. We will typically respond within 48 hours.
● Can I add multiple warranties to a product?
No, warranties are limited to ONE per product. Adding multiple warranties will not extend your warranty past the two year limit.

ADHESIVES & REMOVERS

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● Is the adhesive safe to use on skin?
Yes, all of our adhesives are medical grade, hypoallergenic and safe to use on skin. We still recommend testing the adhesive on a small area box skin before applying the product, as some people may still have a reaction.
● How long can I keep the prosthetic adhered to me?
We recommend no more than 12-14 hours. Skin needs to breathe and should not be kept covered for longer than that amount of time. Remove before going to bed.
● How many uses will I get from the adhesive kit?
Our 1/2oz kit will yield approximately 10-12 applications. Our 2oz bottle will yield approximately 18-24 applications.

REPAIRS & REPLACEMENTS

FREQUESTLY ASKED QUESTIONS ABOUT PRODUCT REPAIRS AND REPLACEMENTS.

REPAIRS

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● My product is damaged, what should I do?
DISCONTINUE USE IMMEDIATELY! Never continue to use a product that has a hole or tear...continued use may cause possible further damage and may void your warranty. The majority of damage can be repaired if caught early and corrected. Contact us immediately via our FILE A CLAIM Page and report the damage, including photos of the damage and a detailed description. We will typically respond within 48 hours.
● How long do repairs take?
Each type of repair may vary in repair time, however we do our best to have repairs completed within 3-5 business days.
● How much will a repair cost?
Some repairs may be covered under your warranty, but will vary with each plan. We try to keep repair costs as low as possible for our customers, however keep in mind it can be just as much work to repair damage to a product as it was to originally create it, if not more. We'll give you an estimate once you file a claim.
● Will I have to pay for shipping?
If you product is covered under the warranty, then the answer is no. If your product is no longer covered, or the damaged that occurred is not covered, then shipping fees may apply.
● Do I need to do anything if I'm sending a product back for repair?
CLEAN THE PRODUCT THOROUGHLY. Please remember that your product has been used and been exposed to your body. One of our team members will need to handle it to repair it. In addition to sanitary reasons, it will also need to be free of dirt and oils in order for the repairs to bond to your product.

REPLACEMENTS

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● How can I get a replacement?
Replacement products are provided if the damage to your product is deemed to be a manufacturing defect and cannot be repaired, or if you purchased the 2 year extended warranty plan. This may vary with each case.
● How long will it take to get my replacement?
We'll do everything we can to create your replacement as quickly as we can, however typical production times will apply. In most cases this will be from 14-16 business days.

RETURNS & EXCHANGES

FREQUESTLY ASKED QUESTIONS ABOUT RETURNING AND EXCHANGING ITEMS.

RETURNS & EXCHANGES

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● Do you accept returns?
Due to the nature of the product, absolutely no returns or refunds will be accepted for these items.  Each product is custom made specifically for the individual customer, and cannot be resold. A 15% cancellation fee will apply to any situations where exceptions can be made.
● Can I exchange my product?
Due to the nature of the product, absolutely no exchanges will be accepted for our FTM Prosthetics.  Each product is custom made specifically for the individual customer, and cannot be resold.  Our Basic Packer may be exchanged or returned ONLY if the product has not been removed from its original sealed packaging. Inaccurate skin tone or hair color chosen by the customer will not be considered cause for exchange, return or refund of any product.
● Can I cancel my order?
Yes, however, any refunds given due to cancellation of an order made 30 days after the original purchase date will be subject to a 15% cancellation fee.  There will be no exceptions. FTM Prosthetic orders that have reached the production stage can not be cancelled.

SHIPPING

FREQUESTLY ASKED QUESTIONS ABOUT SHIPPING SERVICES.

U.S.A. & INTERNATIONAL ORDERS

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● Do you ship to international locations?
Yes, we absolutely do.  International orders can be shipped via USPS First Class Mail International (economy), USPS Priority Mail International, and USPS Express Mail International. DHL shipping is also available for fast and reliable service. Please note that orders shipped via economy shipping (first class mail) do not include tracking numbers or insurance, and can take up to 5 weeks for delivery. Please view our Shipping Options page for more details.
● I am an international customer and I am being asked to pay a fee to receive my package, why?
Each country is different, but many countries charge fees or duties to import items, usually based on the cost of the item.  In order to properly insure these products, the actual cost of the item must be added to the custom’s form.  It is the buyer’s responsibility to pay these fees on their order.  Please do not ask us to mark orders as gifts...it is illegal.
● Will my order be shipped immediately after I place it?
No.  Many of our products are not stocked and are made to order. Our FTM Prosthetics specifically are made to order, which means we don’t stock these products so they are created as each order is placed.  Due to the unusually large number of orders we receive, there is a waiting list for these products.  Please see the WAIT TIME Page for current estimated shipping times for these items.
● How long will it take for my item to reach me once shipped?
It all depends on your location:  For U.S. orders, some items are shipped via UPS Ground, which can take 1-5 days depending where you live.  Refer to the UPS Transit Map at the bottom of this page for additional info on transit times.  Some items are shipped via USPS Priority Mail, which can take 3-5 days or longer in some situations. For International orders, packages shipped via USPS First Class Mail International can take 2-5 weeks depending on your location. Packages shipped via USPS Priority Mail International can take 7-14 days. Packages shipped via USPS Express Mail International can take 5-7 days, however no guarantees are made. We take no responsibility for shipping transit times.
● Will I receive a tracking number with my order?
Yes, you will be emailed a UPS or USPS tracking number with each order.  However, any orders shipped via USPS are not always updated with tracking information.  USPS International orders are not always tracked once they leave the U.S.  We take no responsibility for the actions of the US Postal Service.
● How much will I be charged for shipping?
The cost of each shipment will vary from location and the size and weight of the order.  Our shopping cart system will provide an estimated shipping cost as you add items to your cart as long as you enter a destination or a zip code.  Shipping cost will be combined on orders with more than one item.  Please note that a small handling charge is added to the shipping cost of each item.  This is to cover the cost of boxes and packaging materials.
● Will my package be shipped discreetly?
Absolutely...all of our products are shipped in plain boxes.  No product information is displayed on the package.  Our shipping label has only our company name and address, and since we also specialize in Halloween products, your order could be easily explained away. We value our customers privacy and do our best to keep packaging discreet.
● If I order multiple products with different processing times will they be shipped separately?
Shipping fees are applied to orders based on the assumption that all products will be shipped in the same package. If you order a Pack n Play and an STP product in the same order, typically they will both ship together once both products have been completed (the product with the longest processing time will dictate shipment date). If you wish the product with the shorter processing time to ship as soon as it has been completed, additional shipping fees will apply. We would recommend making separate purchases to avoid confusion.
● My package was lost, what can I do?
We'll try to do everything we can in order to locate your package, which usually includes contacting the shipping carrier to put a trace on the package, and filing a claim. If insurance was included on the product, and the claim is approved by the shipping carrier, then most likely we will be able to replace the product for you. Unfortunately, in some cases they may be nothing we are able to do. Once we hand over your package to the shipping carrier we have no control over transit time or delivery of the package. It is out of our control.
● Can I change my shipping address?
Yes! Our new system is set up so that you should be able to log in and change your address. However, if that does not work, you can contact us through phone or email and we will be happy to update it for you.
● My tracking number has said the same thing for a few days. Why is my package not moving?
In most cases, the tracking number info is not updated until the package is scanned at its next location. Your package may be on a truck or boat and in transit, and will most likely be scanned and updated once it reaches its next point during its journey. In some cases your package may be stuck in customs for one reason or another. You may be contacted via phone or letter by customs, as they may need additional information from you in order to proceed with delivery.
● Are you able to help with delivery of my package?
Unfortunately, we have no control over your package once it is handed over to the shipping carrier...USPS, UPS, DHL, etc. Once they are in possession of your package, we have very limited options . We see the same information as you do on the tracking pages, and can not affect the delivery speed or delivery address once it has been shipped.
● Can I add delivery instructions, such as to place the package in a specific location when delivered?
Unfortunately, no. It is up to the postal carrier or UPS driver to leave the package where they see fit. We are not able to add delivery instructions to packages.