file a claim

Start A Claim

Have an issue? We're here to help.

Has your product developed some sort of an issue? Does it need repairs? Whether you feel the problem is due to a manufacturing defect, a product shortcoming, or just had an accident that you are hoping your warranty will cover, we're here to help you. Follow the prompts below to complete a claim for whatever issue you are having.

This is the six digit number assigned to your order when you made your purchase.

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Guidelines for sending a product back for repair:

Clean your product well prior to returning it! If we receive a product that has not been cleaned, or cleaned improperly, a cleaning fee will be applied to the repair.

Package your product in a clean, plastic ziplock bag. If the product is leaking, wrap paper towels around the product and then place inside a plastic ziplock bag.

Send your product using a service such as USPS Priority Mail or UPS Ground. DO NOT use USPS Economy (First Class) service.