RETURNS & EXCHANGES.

WE HAVE THE UTMOST CONFIDENCE IN OUR PRODUCTS, BUT WE KNOW CIRCUMSTANCES ARISE.


If you need to return or exchange something, we do have a process for that. We ask that you follow it. Do no ship a product back to us before getting approval.


Damaged product? Need repairs? Use the link below to start the claims process.

File a Claim

FTM PRODUCT RETURNS.

INFORMATION ABOUT FTM PRODUCT RETURNS.


DO YOU ACCEPT RETURNS ON FTM PRODUCTS?

No. Due to the nature of the products, ABSOLUTELY NO RETURNS OR REFUNDS will be accepted for these products. Once an item has been opened, it will be deemed UNSANITARY. For the safety of our customers, any opened/used items can not be resold.

WHAT IF THE ITEM WAS NOT OPENED?

If an item is still sealed in the plastic packaging, we may allow an exchange of the item if the item is incorrect in some way. For example, if we created your product in the incorrect skin or hair color, added the wrong fill, etc. You can not return the item simply because you decided you no longer want it, no longer need it, or you chose an incorrect option at the time of purchase. Any returns will be subject to a 15% CANCELLATION FEE. There will be NO EXCEPTIONS.


Read the orange attention slip and CHECK THE ITEM FOR ACCURACY BEFORE OPENING PLASTIC PACKAGING! We are not responsible because you did not follow instructions.

FTM PRODUCT EXCHANGES.

INFORMATION ABOUT FTM PRODUCT EXCHANGES.


DO YOU ACCEPT EXCHANGES ON FTM PRODUCTS?

No. Due to the nature of the products, ABSOLUTELY NO EXCHANGES will be accepted for these products. Once an item has been opened, it will be deemed UNSANITARY. For the safety of our customers, any opened/used items can not be resold.

WHAT IF THE ITEM WAS NOT OPENED?

If an item is still sealed in the plastic packaging, we may allow an exchange of the item if the item is incorrect in some way. For example, incorrect skin or hair color, wrong fill, etc.


Read the orange attention slip and CHECK THE ITEM FOR ACCURACY BEFORE OPENING PLASTIC PACKAGING! We are not responsible because you did not follow instructions.

CANCELLING AN ORDER.

INFORMATION ABOUT FTM PRODUCT CANCELLATIONS.


CAN I CANCEL MY ORDER?

Yes. However, any order cancellations made 30 days after purchase date will be subject to a 15% CANCELLATION FEE. There will be NO EXCEPTIONS.

WHAT IF MY ORDER HAS ALREADY REACHED PRODUCTION?

An order can not be cancelled once it has reached production. Your custom product is already being created, and we are not able to cancel the order at this point. We apologize for any inconvenience