COVID-19: HOW WE ARE RESPONDING.
WE'RE UP AND RUNNING IN A LIMITED CAPACITY!
Many of our customers have been asking if we are still doing business during these uncertain times, and we wanted to let all of you know how we are handling the situation.
We thought ahead, and have been preparing for immanentshutdowns. We set up a number of remote locations so that our employees could continue to work during the quarantine period. Each of our employees has their own temporary private workshop, and will continue to create products, although production has slowed a bit due to some unforseen circumstances. We are working on ramping up production again shortly. We will continue to ship products as long as shipping services continue to operate, and local pickups proceed as normal. We will keep you updated if any of this changes.
WILL ALL PRODUCTS CONTINUE TO BE AVAILABLE?
Most products will be available for purchase. We have temporarily limited Basic Packer sales, as we are trying to prioritize our Pack nPlay and Stand To Pee orders. Cleansing Spray will be unavailable until May/June, as materials used to create that particular product are unavailable due to the current shutdown.
CUSTOMER SERVICE / ORDER UPDATES.
Most of our operations are being done remotely, as is customer service. We will do our best to respond to emails, phone calls and social media messages, as well as update you on order status and any order changes. Please allow some additional time for responses, many requests require remote person to person conversations in order to acquire the correct information. Our office manager is working from home. She is a single mom to two small children so please be patient with her. Phonecommunication/messages may be limited or unavailable for the time being due to sub par cellular service from her location, however she is planning on returning to work the minute our state allows it!
We have not had access to our office since the mandatory quarantine was implemented, but we are hoping the ban will be lifted soon. We will keep you updated!
Please remember, we are all in this together. Protect yourself, and help where help is needed. We will come through this!