COVID-19: HOW WE ARE RESPONDING.
WE'RE STILL UP AND RUNNING!
Many of our customers have been asking if we are still doing business during these uncertain times, and we wanted to let all of you know how we are handling the situation.
We thought ahead, and have been preparing for immanent shutdowns. We set up a number of remote locations so that our employees could continue to work during the quarantine period. Each of our employees has their own temporary private workshop, and will continue to create products. We will continue to ship products as long as shipping services continue to operate, and local pickups proceed as normal. We will keep you updated if any of this changes.
WILL ALL PRODUCTS CONTINUE TO BE AVAILABLE?
Most products will be available for purchase. We may temporarily suspend Basic Packer sales once current inventory has been depleted, as we are trying to prioritize our Pack n Play and Stand To Pee orders. Cleansing Spray may be limited, as materials used to create that particular product are unavailable due to the current shutdown.
CUSTOMER SERVICE / ORDER UPDATES.
Most of our operations are being done remotely, as is customer service. We will continue to respond to emails, phone calls and social media messages, as well as update you on order status and any order changes. Please allow some additional time for responses, many requests require remote person to person conversations in order to acquire the correct information.
We may not have access to our office if a mandatory quarantine is implemented, so phone access and order changes may be temporarily unavailable until the quarantine is lifted. We will keep you updated!
Please remember, we are all in this together. Protect yourself, and help where help is needed. We will come through this!