90 Day Limited Warranty




Our new limited warranty applies to our FTM Prosthetics only.  The Basic Packer is excluded.  The warranty will cover the following:


If, within the first 90 days of receiving the item, the silicone skin develops a rip or tear that we determine was caused due to a manufacturing error on our part, we will repair the item.  Rips or tears caused by everyday use or rough handling will not be covered.

We reserve the right to refuse any damage claim that we determine was not the fault of our manufacturing process.  Problems must be reported to us within the first 90 days of receiving an item.   Inaccurate skin tone or hair color will not be cause for repair or replacement.   These items were not intended to be used as pack-n-play devices, and failure to work as such is not cause for return or replacement.  Damage caused by using the item as a pack-n-play device will not be covered under warranty.  Inability to adhere the product to your skin is not cause for repair or replacement.  Due to the nature of the product, no returns or refunds will be accepted for any item.  We will not cover shipping for items being repaired.  The customer is responsible for shipping the item to us, as well as return shipping for items being repaired.

If, within the first 90 days of receiving the item, the silicone scrotum develops a hole, or begins to leak silicone fluid, and we determine it was caused due to a manufacturing error on our part, we will repair the item.  Holes or leaks caused by everyday use or rough handling will not be covered.

If, within the first 90 days of receiving the item, the flex rod links become separated, we will repair the flex rod.  Please note, that repairing the flex rod involves making an incision along the underside of the shaft, repairing the rod, and closing the incision.  We will seal and blend the incision, and color if necessary.


Due to the nature of the product, absolutely no returns or refunds will be accepted for our ftm medical prosthetics.  Each product is custom made specifically for the individual customer, and cannot be resold. 


Orders may be cancelled anytime up until the product reaches the production stage.  Any refunds given due to cancellation of an order made 30 days after the original purchase date will be subject to a 15% transaction fee.  There will be no exceptions.  Orders purchased using our Payment Plan will receive a refund of any payments made, excluding the initial $100.00 deposit...the deposit is non-refundable.

Changes to orders, such as a change is model size may be done once per processing period. Any subsequent changes will be subject to a $15.00 transaction fee.


Domestic Orders: We recommend shipping via UPS for reliable tracking and delivery, and we will require a signature for delivery unless otherwise noted.  UPS will attempt delivery 3 consecutive days in order to collect a signature.  If you are not there to receive the item on the 3rd attempt, UPS will return the item to us.  The customer will be responsible for any additional shipping costs to re-ship the item.  UPS will leave a slip on your door after the first attempt.  On the back of this slip there is a space for you to sign and authorize them to leave the item without a signature.  Simply tape this slip back to your front door where they can see it and they will leave the item.  Items are automatically insured up to $500, and additional insurance is available upon request.  Please note that declining signature confirmation voids any warranty on lost or damaged items.

International Orders: We recommend all international orders be shipped via USPS Express.  Items shipped via USPS Express are automatically covered up to $500, and additional insurance is available upon request.   Choosing Standard shipping (Priority Mail) voids any coverage by us for lost or damaged items, and no insurance is provided for that shipping method. 

NOTE: All orders are shipped discreetly in a plain shipping box with a shipping label only.  The label has only our REELMAGIK business name and address.  No product information is displayed.


We have had many questions regarding the use of this product for sexual penetration.  Although our prosthetics retain the ability to be used for penetration, they are not specifically sold or marketed as pack-n-play products.  The outer layer, sealant and matte finish consist of a high quality 100% platinum, healthcare-grade silicone. The inner core of our products consist of a high quality 100% platinum, prosthetic-grade silicone in order to achieve the very realistic feeling “skin” of the penis and scrotum.  This particular silicone is non-toxic and safe for use on skin, but was not intended for sexual penetration or extended use inside the body.  We do not condone this use.  If our customers choose to use the item for penetration, the use of a condom is absolutely required, for the safety of yourself and of your partner.  This will also help reduce any risk associated with sexually transmitted diseases, as well as help to keep your prosthetic clean and in good condition.  Use only condoms that contain water-based lubricant, silicone lubricant will damage the prosthetic!

Please note that scrotum core of the prosthetic contains prosthetic-grade silicone gel.  If the scrotum area of the product tears, or is punctured and begins to leak silicone gel, stop using immediately.  While silicone gel is non-toxic & harmless on skin, it can cause irritation to the eyes and other mucous membranes.  Contact of the gel with the vaginal or anal area is not recommended.


The flex rod is a plastic rod made up of many small ball & socket joints, which allows it to bend into an erect position.  The numerous joints mimics the natural “ridges” of tissue that can be felt inside an erect penis.  The flex rod also increases the inner “hardness” of the prosthetic, creating the feeling of an erect penis.  The flex rod features an improved design that makes it much more durable.  New safety features help keep the flex rod safely inside the heart of the prosthetic. The outer layers of silicone remain soft and gel-like.  The flex rod is not removable.

Please note, that the rod’s primary purpose is to increase the inner hardness of the prosthetic, and create the appearance of an erection.  The joints allow it to bend to a certain degree, mimicking an erect penis.  Continuous flexing of the rod may cause the joints to wear, reducing the friction and inhibiting the rod’s ability to hold it’s position.  While this will not affect the “use” of the prosthetic, it may prevent the typical “look” of an erect penis.  Affected joints typically cannot be repaired once they wear out, due to the rod being sealed inside the prosthetic.  Prosthetics will not be replaced due to damaged flex rods.  Flex rods may exhibit some noise when flexing, this is due to the friction of the plastic ball joints, and is normal. 


We have a strict policy on customer privacy and confidentiality.  At no time will your information be given out to anyone.  No one other than our staff will have access to your information.

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Any items being returned for repair must be approved by us.  Any items sent to us for repair without prior authorization will be returned or discarded.  Repairs will be completed as quickly as possible.  Turnaround time for repairs once we receive the item is normally 2-5 days, depending on what needs to be repaired.  We will not cover shipping for items being repaired.  The customer is responsible for shipping the item to us, as well as return shipping for items being repaired.  We will determine return shipping cost and invoice the customer once the item is received by us.  The return shipping invoice must be paid prior to the item being returned to you. 

Any repairs not covered by our warranty will be subject to material and labor costs, as well as shipping fees.  If your item needs to be repaired, send the item to us and we will provide you with an estimate for the repair and return shipping.  If you agree to the repair cost, we will send you an invoice.  Once payment is received, repairs will be completed and the item shipped back to you in a timely manner.  If you do not agree to the repair cost, you must still pay to have the item returned to you.  Failure to pay return shipping will result in your item being discarded.

Copyright © 2014 REELMAGIK. All rights reserved.


While our products are not STP’s, you can still urinate normally while wearing the product.  The prosthetic does not cover the urethra, so all you need to do is sit down and lift the scrotum upward to urinate.