FTM F.A.Q. PAGE

●  Do you ship to international locations?

Yes, we absolutely do.  International orders are shipped via USPS Priority Mail International, however, if time is an issue, they can be shipped via USPS Express Mail International. 

● I am an international customer and I am being asked to pay a fee to receive my package, why? 

Each country is different, but many countries charge fees or duties to import items, usually based on the cost of the item.  In order to properly insure these products, the actual cost of the item must be added to the custom’s form.  It is the buyer’s responsibility to pay these fees on their order.  Please do not ask us to mark orders as gifts...it is illegal.

● Will my order be shipped immediately after I place it?

No.  Our FTM Prosthetics are made to order, which means we don’t stock these products so they are created as each order is placed.  Due to the unusually large number of orders we receive, there is a waiting list for these products.  Please see the Order Production Page for current estimated shipping times for these items.

● How long will it take for my item to reach me once shipped?

It all depends on your location:  For U.S. orders, most items are shipped via UPS Ground, which can take 1-5 days depending where you live.  Refer to the UPS Transit Map at the bottom of this page for additional info on transit times.  Some items are shipped via USPS Priority Mail, such as adhesive kits, which can take 3-5 days or longer in some situations.

For International orders, all orders are shipped via USPS Express Mail International.   This will normally take 5-7 days, however, no guarantees are made.  We take no responsibility for shipping transit times.

DURING HALLOWEEN SEASON (August - October) WE ARE VERY BUSY .  ORDERS MAY NOT BE SHIPPED WITHIN THE NORMAL TIME PERIOD.  

● Will I receive a tracking number with my order? 

Yes, you will be emailed a UPS or USPS tracking number with each order.  However, any orders shipped via USPS are not always updated with tracking information.  USPS International orders are not always tracked once they leave the U.S.  We take no responsibility for the actions of the US Postal Service.

● How much will I be charged for shipping?

The cost of each shipment will vary from location and the size and weight of the order.  Paypal will provide an estimated shipping cost as you add items to your cart as long as you enter a destination or a zip code.  Shipping cost will be combined on orders with more than one item.  Please note that a small handling charge is added to the shipping cost of each item.  This is to cover the cost of boxes and packaging materials.

● Do you accept returns? 

Due to the nature of the product, absolutely no returns or refunds will be accepted for these items.  Each product is custom made specifically for the individual customer, and cannot be resold.

● Can I exchange my product? 

Due to the nature of the product, absolutely no exchanges will be accepted for our ftm medical prosthetics.  Each product is custom made specifically for the individual customer, and cannot be resold.  Our Basic Packer may be exchanged or returned ONLY if the product has not been removed from it’s original sealed packaging.

● Can I cancel my order? 

Yes, however, any refunds given due to cancellation of an order made 30 days after the original purchase date will be subject to a 7% transaction fee.  There will be no exceptions.  *As of 4/1/13 this fee has been increased to 15%.

● Do you accept payment other than Paypal? 

Yes, we do accept credit cards, debit cards, as well as money orders.  If you wish to pay by money order, please contact us before ordering.  No personal checks are accepted.   Please see our Payment Options Page for more information.

● Can I pay in installments?  Do you have a payment plan?

Yes, we now offer several payment options, including Bill Me Later, a payment plan offered directly through Paypal.  We also offer our own payment plan option, contact us for more information.  A $100 non-refundable deposit is required upon placement of order.

● Will my package be delivered discreetly? 

Yes...all of our products are shipped in plain boxes.  No product information is displayed on the package.  Our shipping label has only our company name and address, and since we also specialize in Halloween products, your order could be easily explained away.

● What happens if my product becomes damaged? 

We now offer a limited 90 day warranty on our ftm prosthetics.  Please see our Product Information Page for more information.

●  Can my prosthetic be used for sex??

We have had many questions regarding the use of this product for sexual penetration.  Although our prosthetics retain the ability to be used for penetration, they are not specifically sold or marketed as pack-n-play products.  Our products are created using a high quality prosthetic-grade silicone in order to achieve the very realistic feeling “skin” of the penis and scrotum.  This particular silicone is non-toxic and safe for use on skin, but was not intended for sexual penetration.  If our customers choose to use the item for penetration, the use of a condom is required, for the safety of yourself and of your partner.  This will also help reduce any risk associated with sexually transmitted diseases, as well as help to keep your prosthetic clean and in good condition.  Use only condoms that contain water-based lubricant, silicone lubricant will damage the prosthetic!

● Can I urinate while wearing the prosthetic? 

While our products are not STP’s, you can still urinate normally while wearing the product.  The prosthetic does not cover the urethra, so all you need to do is sit down and lift the scrotum upward to urinate.

● What is the life expectancy of the prosthetic? 

Silicone is very durable, however, the life expectancy of the products will vary with each individual based on daily use and how well they are cleaned and cared for.

● How long will my prosthetic stay glued on? 

Adhesion will vary with each individual based on skin type, but we recommend wearing the prosthetic for no more than 10-12 hours per day.  Skin needs to breathe to stay healthy.

● Can I shower and swim with it on? 

The extra strength adhesive is waterproof and sweat proof, however, very hot water may cause the glue to lose adhesion over a long period of time.  Use in these instances with caution.

● My prosthetic has air bubbles in it, is this normal? 

Yes, very small air bubbles are normal and will not affect performance of your prosthetic.  Bubbles larger than 1/16” in diameter could pose a problem and should be repaired.  If you receive a product that develops an air bubble larger than 1/16” within the warranty period, it will be covered.  Small air bubbles on the back of the adhesion tab are also normal, and will not negatively affect performance.