Due to the unusually large number of orders we receive, we have changed the way orders are processed.  As orders are placed, you will be given a number.  This number will be emailed to you shortly after your order is placed, and represents your place in line of the current number of orders.  This number will also be an indication of how many orders we currently have in process, and in turn, how long your prosthetic may take to complete.  For example:

FTM ORDER PRODUCTION

Order Numbers 001-015:   3-6 weeks

  Order Numbers 016-030:   6-10 weeks

    Order Numbers 031-045:   10-14 weeks

    Order Numbers 046-060:   14-17 weeks

    Order Numbers 061-080:   17-20 weeks

    Order Numbers 081-100:   20-24 weeks

Order numbers higher than 100 may take longer than 24 weeks.  Contact us before ordering if time is an issue.

When your number reaches the current order status, the production process begins for your prosthetic, and you will be notified via email of this status.  Average production

times for prosthetics are 10-12 business days from the time you are notified of reaching this status.  Please note, that this order number does not directly pertain to your purchase, and should not be used when emailing us regarding your order.  Order numbers are reset each week once products are shipped.

This order processing change was necessary to insure that our high-quality standards continue.  We understand that our customers would like to receive their orders as soon as possible, but please refrain from emailing us regarding your order status.  This will only extend order production times if we have to stop to answer emails throughout the day. 

Please remember...we are a very small company, and are doing our best to bring you high quality products.  We can only create a certain number of products in a given timeframe while keeping our standards high.  Each item is individually hand-created by slowly building up many layers of varying densities of silicone in the mold, and then custom painted for each specific customer’s skin tone.  We appreciate your patience with us, and will be happy to answer any questions our customers might have before they place an order.  Thank you.

In addition to our Medical Prosthetics, our business specializes in Halloween make-up fx and masks.  This means that September and October is our busiest time of the year.  All of our customers are important to us.  However, due to the Halloween deadline, we must complete any fx orders placed in that time period before the end of October.  Otherwise, the products are useless to those customers.  Unfortunately, this may mean slightly longer processing times for orders that do not pertain to Halloween.

Any Medical Prosthetic orders placed between August 1st and October 31st may be subject to longer processing and handling times. 

ALSO...we will be out of the shop from October 30th until November 10th.  Any orders placed between August and October may not be shipped until after November 10th.  Order with caution!  We thank you for your understanding and patience. 

Have A Happy Halloween!